Frequently Asked Questions
Welcome to the STAR & JANE FAQ page. Whether you're choosing a bathroom vanity, exploring our bathtub collection, or checking on an order, we're here to help.
Browse the questions below to find helpful information about our products, ordering, shipping, returns, and more. If you can't find what you're looking for, feel free to contact our team.
STAR & JANE
Products & Buying Guide
1. What types of bathroom products does STAR & JANE offer?
STAR & JANE offers a selection of bathroom products designed to bring style and functionality to your space, including:
- Bathroom Vanities
- Freestanding Vanities
- Floating Vanities
- Sinks
- Cabinets & Shelving
- Wall Cabinets
- Bathtubs
Explore our collections to find products that fit your bathroom style and needs.
2. How do I choose the right bathroom vanity size?
Start by measuring the available space in your bathroom, including the width, depth, and height of the installation area.
Before choosing a vanity, consider:
- Available wall and floor space
- Door and drawer clearance
- Plumbing locations
- Sink and countertop dimensions
- Storage requirements
Common vanity widths include 24", 30", 36", 48", 60", and 72". The best size depends on your bathroom layout and the specific product dimensions.
We recommend reviewing the measurements listed on each product page before placing your order.
3. What's the difference between a freestanding vanity and a floating vanity?
A freestanding vanity rests on the floor and typically offers a traditional, furniture-inspired appearance. It can be a great choice for many bathroom layouts.
A floating vanity is mounted to the wall, leaving open floor space underneath. This creates a clean, modern look and can make a bathroom feel more spacious.
When choosing a floating vanity, make sure your wall has the appropriate structural support for the vanity and its expected load. Professional installation may be necessary.
4. What materials are used in your bathroom vanities?
Our bathroom vanities are available with different cabinet materials, including plywood, MDF, and solid wood, depending on the model.
Material construction, finishes, hardware, and other features may vary by product. Please check the individual product description for specific details.
5. Do your bathroom vanities come with sinks and countertops?
What's included can vary by vanity model. Some products may include a countertop or sink, while others may be sold separately.
Please review the product description, specifications, and included-items information on the product page before purchasing. If anything is unclear, contact us and we'll be happy to help.
6. Are your bathroom vanities easy to install?
Installation requirements vary depending on the vanity design.
Freestanding vanities generally rest on the floor, while floating vanities require secure wall mounting and suitable structural support.
We recommend having a qualified professional handle plumbing connections, wall mounting, and any necessary modifications. Always review the product's installation instructions before beginning.
7. Can I request a custom bathroom vanity?
We offer custom vanity options for customers with specific size, style, or design requirements.
Custom availability depends on the product and project details. Please contact our team with your preferred dimensions, finish, style, and any other requirements so we can discuss the available options.
STAR & JANE
Collapsible content
1. How do I place an order?
Shopping with STAR & JANE is simple:
- Browse our collections and choose the product you like.
- Review the product details, dimensions, and specifications.
- Add the item to your cart.
- Proceed to checkout and enter your shipping and payment information.
- Review your order details and complete your purchase.
Once your order is submitted, you'll receive an order confirmation by email.
2. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible.
We'll do our best to assist you, but changes or cancellations may not be possible once an order has been processed or shipped.
Please include your order number when contacting our team.
3. What payment methods do you accept?
Available payment methods are displayed at checkout. You can review the options there before completing your purchase.
4. How can I check my order status?
After placing an order, check your email for order confirmation and any shipping updates.
If you have questions about your order status or need additional assistance, contact us with your order number.
STAR & JANE
Shipping & Delivery
1. Where do you ship?
Available shipping destinations depend on the product and delivery location.
Enter your shipping address at checkout to check whether delivery is available for your order. If you're unsure whether we can ship to your area, please contact us before purchasing.
2. How long does shipping take?
Delivery time depends on product availability, order processing, shipping destination, and the delivery method.
In-stock items and custom orders may have different processing times. Please review our Shipping Policy and the information provided on the product page for the most accurate details.
3. Do you ship from a U.S. warehouse?
STAR & JANE works with a U.S.-based warehouse to support fulfillment for available inventory.
However, not every product or variation is necessarily stocked locally. Shipping origin and availability may vary by item.
Please contact us if you'd like to confirm the availability of a specific product before ordering.
4. How are large items like bathroom vanities and bathtubs delivered?
Large bathroom products may require special delivery arrangements depending on their size, weight, and destination.
Please review the shipping information for your product and order. If your delivery requires an appointment or special handling, refer to the delivery instructions provided by the carrier.
If you have questions about delivery arrangements, contact us before placing your order.
5. What should I do if my order arrives damaged?
Please inspect your package and product as soon as possible after delivery.
If you notice visible damage or receive a damaged item:
- Take clear photos of the packaging and damaged product.
- Keep the original packaging and all shipping materials.
- Contact our team with your order number and photos.
- Follow our instructions for the next steps.
Please refer to our Returns & Refunds Policy for further details on reporting damaged items.
STAR & JANE
Returns & Refunds
1. What is your return policy?
Our return eligibility, return window, product condition requirements, and other terms are outlined in our Returns & Refunds Policy.
Please review the policy before making a purchase so you understand the applicable conditions.
2. How do I request a return?
To request a return:
- Contact our customer service team with your order number.
- Explain why you'd like to return the item.
- Provide photos or additional information if requested.
- Wait for our team to review your request and provide return instructions.
Please do not ship an item back before receiving return instructions from our team.
3. When will I receive my refund?
Once your returned item has been received and inspected, we'll review your request and process any approved refund according to our Returns & Refunds Policy.
Refunds are generally issued to the original payment method. The time it takes for the funds to appear may depend on your payment provider or bank.
STAR & JANE
Installation & Product Care
1. How do I maintain my bathroom vanity?
For everyday cleaning, use a soft cloth and a mild, non-abrasive cleaner.
Avoid harsh chemicals, abrasive pads, and excessive moisture. Different cabinet materials and finishes may require different care methods, so always follow the product-specific care instructions.
2. How do I clean and maintain a faux stone bathtub?
For routine cleaning, use a soft cloth or sponge with a mild, non-abrasive cleaner.
Avoid harsh chemicals and abrasive cleaning products unless specifically approved by the manufacturer. Some bathtub materials may support surface refinishing, but repair methods vary by product.
Always check the care instructions for your specific bathtub before using cleaning or repair products.
Still Have Questions?
We want to make your bathroom shopping experience as smooth as possible.
Whether you need help choosing the right vanity size, understanding product details, checking an order, or exploring custom options, our team is here to help.
STAR & JANE — Enjoy Getting Ready.
Email: contactus56service@gmail.com